Challenge: Sluggish
turnaround times and substandard
customer service caused a large staffing
company to re-evaluate it's employment
screening services. In many cases,
the organizations former vendor would
complete employment verification
reports after making only one phone
call. If the supervisor was not available,
that's where the report ended.
Solution: The
organization was delighted to find
that PT Research views itself
as a partner of the customer. In
the area of employment verification,
PT Research conducts
extensive follow up to
ensure that employee verification
is complete,
fast, and accurate.
Bottom Line: As
a provider of employees to other
companies, this particular
staffing firm has achieved renewed
piece of mind through its partnership
with PT Research. It knows, based
on the breadth of PT Research's
reports, that employees it sends
out into
the
workplace will represent the firm
in a manner befitting its great
reputation.
